Customer Cancellations

If you need to cancel your booking, your eligibility for a refund will depend on the timing and specific terms of your booking. Refunds for cancellations are calculated based on the notice period and any applicable cancellation fees.

Refund Process for Customer Cancellations If you wish to cancel your tour, please follow these steps:

Contact us as soon as possible : Notify us by email or phone at [email protected] with your booking reference. Provide relevant details: Please provide your booking number, tour details, and the reason for cancellation (if applicable).Refund eligibility and amount are based on the following cancellation schedule More than 30 days before departure: Full refund (minus any non-refundable deposits or booking fees).29 to 20 days before departure: 50% of the total booking cost will be refunded. Less than 20 days before departure: No refund is available (unless exceptional circumstances apply).Note: Some third-party services (e.g., flights, accommodations, or excursions) may have stricter policies, and we will inform you of any such restrictions at the time of booking.

Refund Process for Cancellations by Loveyourholiday In the unlikely event that we have to cancel or modify your tour (due to reasons such as weather, force majeure, or other factors beyond our control):

We will offer you a full refund or a suitable alternative tour of equal value, depending on availability. If you prefer, we can reschedule your tour to a later date, subject to availability and applicable charges. We will notify you at least 7 days prior to your tour departure in the case of cancellation or significant changes to your itinerary.

Non-Refundable Items and Fees
Certain elements of your booking may be non-refundable, including:

Deposit Fees:  A non-refundable deposit is required to secure your booking, typically 30% of the total booking cost, Special Event or Custom Tours: Special events or custom travel packages may have different terms, and partial payments may be non-refundable, Airline, Hotel, or Activity Charges: Any third-party services, such as flights, hotels, or activities, are subject to their individual terms and conditions, which may not be refundable.

We strongly recommend that you purchase travel insurance to cover any potential cancellation fees or unforeseen travel interruptions. Travel insurance can protect you against certain unforeseen circumstances and help mitigate the risk of financial loss due to cancellations.

Exceptional Circumstances

In case of emergency situations or exceptional circumstances (such as illness, family emergencies, etc.), we may consider providing partial refunds or rescheduling options. Please contact our customer service team to discuss your situation.

Refund Method

Refunds will be issued to the original payment method. Processing times may vary depending on the payment provider, but refunds will generally be processed within 7 to 10 business days of the approval.

Terms Subject to Change

Please note that our refund policy is subject to change based on local laws, regulations, and specific tour arrangements. We will notify you of any significant updates to the policy that may affect your booking.